Phone Dashboard
The Phone Dashboard is for the owner who suspects their phones are leaking money but can't prove where. It tells you how many calls actually came in, how many got answered by a human, how many got answered by the AI receptionist, what each of those two paths converted to a lead, and how the conversations felt — because a polite-but-disengaged tech is just as bad for business as a missed call.
Headline KPIs
Who Answered the Phone
The split that matters most. Of every call that came in today, how many did your crew pick up — and how many did the AI receptionist field while they were on the roof, on another call, or driving? Then: what did each path do with the call?
Reading this split: if the AI is converting at a higher rate than the crew, the crew is either rushing calls or saying "let me get back to you." If the AI's sentiment is consistently above human sentiment, listen to the recordings — your techs are answering on roofs, in trucks, distracted. Both are fixable, both are invisible without this view.
Call Volume · Hour by Hour
The shape of your phone day. Owners use this to see when they're getting hammered, when the AI is carrying the load, and when calls are landing in voicemail because nobody's available.
Per-Person Performance
Every tech (and the AI) gets a row. Sentiment is computed from the transcript by analyzing tone, word choice, and customer responses. Conversion is leads created divided by calls answered. Duration matters — too short and they're hanging up on customers; too long and they're stuck on something that should've been an SMS.
Call Outcomes
Every answered call is classified by what it did. This is how you know whether the volume on your line is generating money or just noise.
Recent Calls
The last several conversations with one-click access to the transcript, the recording, and the lead/customer record. Sentiment is pre-tagged so you can scan for the bad ones without playing every clip.
How sentiment is computed: each call transcript is analyzed for tone (warm, neutral, terse, hostile), word choice (positive vs negative keywords, fillers, interruptions), and customer reaction (questions answered, ending pleasantries, follow-up commitments made). The result is a single score from -1 to +1. Anything below 0 surfaces in the owner's daily digest as a "listen to this" item.